Thank you for choosing FairVantage Loss Consulting for your appraisal or umpire services. This guide explains what you can expect throughout the process and how you can contribute to making it as smooth and efficient as possible.
1. Overview of the Appraisal Process
The appraisal process helps resolve disputes about the value of the loss (not coverage or liability).
Both parties (you and your insurance carrier) each select an independent appraiser.
A neutral umpire is selected in advance but only becomes involved if the two appraisers cannot agree on the value.
Once two of the three parties (either both appraisers or one appraiser and the umpire) agree on the value, the final amount is set, and the insurer must pay according to the policy terms.
2. What We Need From You
To ensure we can work efficiently, please provide the following documents at your earliest convenience:
Insurance carrier’s estimate
Any contractor bids or repair estimates
Photos of damages (if available)
Any additional supporting documentation
File Naming Format:
To avoid delays or confusion, please label all submitted files using this format:
[Last Name][First Name][Document Type]_[Date]
Examples:
JOHNSON_MIKE_contractor bid_2.15-25.pdf
JOHNSON_MIKE_insurance estimate.pdf
JOHNSON_MIKE_PA bid.pdf
This ensures your documents are correctly identified and easily linked to your claim.
3. Communication Expectations
We’ll keep you updated via email for document requests and updates.Please respond to requests promptly to help keep everything on track. If you have any questions, don't hesitate to get in touch.
4. Inspection & Site Access (If Applicable)
If an inspection is required, please ensure safe access to the site. If special access arrangements are needed, someone should be present during the inspection.
Please note: The consultant is not responsible for any pre-existing hazards or unsafe conditions. While we take precautions during inspections, any property risks (e.g., unstable structures) remain the property owner’s responsibility.
5. Next Steps & Timeline
Once we receive the necessary documents, we’ll review them and schedule any required inspections or meetings.
If the appraisers agree on a value, the process will conclude there.
If they cannot agree, the umpire will step in to review both assessments and make the final decision.
While timelines may vary, we’ll keep you updated throughout the process.
The Appraisal Process & Your Role
If you have any questions or need further clarification, please reach out to us.
We look forward to assisting you!